Share this article
Remember playing “Telephone” as a kid – passing a message from one person to the next, and waiting to see how convoluted it was by the time it reached the end of the line? While obviously hilarious, that game also taught us a valuable life lesson: if you want the truth, it’s best to go right to the source!
Today, we’re clearing up some of the most common misunderstandings about Payworks. For the straight goods on our service and features (and to hear from just a handful of the 40,000+ clients who rely on both!), read on.
Smooth onboarding and unlimited, dedicated service
They’ve said: “Payworks manages multiple implementations at the same time, leading to gaps… and customer support is limited, including difficulty reaching a service rep and long response times.”
Uhhh, pardon me? Let’s clear things up!
It’s true that we’re often onboarding multiple clients at once (over 4,000 a year, in fact!). But that’s why we’ve got the process down to a science, led by your very own dedicated Implementation Specialist. They’re certainly not afraid of a little multi-tasking, and are happy to get you up and running both quickly and accurately. And they’re with you every step of the way, including through your first payroll run, first payment date and the monitoring in between, to ensure you’re on the right track and set up for success – no loose ends left untied.
They’re also the one who’ll introduce you to your organization’s new “team member” – your dedicated Client Service Representative (CSR). Whether you have one employee or thousands, we think you deserve the best and will assign a CSR to your account. Your calls will be answered in under 60 seconds by a human, not a machine. And if your CSR is away on a well-deserved vacation, their team’s happy to fill in (just like you do for your own crew!). Our fan-favourite Help Centre is also available to all clients 24/7, and is practically bursting with resources and FAQs to help you solve even your latest-night workforce management dilemmas.
“In my previous job, I was part of an implementation process that moved 20+ properties over to Payworks all at once. It was incredible how smoothly the process went. So I was already impressed before even starting with Stream! Ongoing rapport is also so important to me – being treated like you’re more than just a number. With Payworks, we feel valued and that our questions are understood and respected. Everybody is lovely, professional, knowledgeable and quick to respond.”
Stream Financial
Halifax, NS
Mobile, 24/7 employee access to their pay and shift details, time off and more
They’ve said: “Payworks doesn’t have on-demand or auto-emailed employee pay stubs – in fact, they don’t have employee self-service at all!”
Hmm, not so much. Let’s clear things up!
We’ve proudly offered Employee Self Service (ESS) for over 15 years, and have continued to evolve and improve it ever since. After all, your people expect on-the-go, anytime access – and Payworks is happy to deliver! Your team can conveniently and securely access their pay stubs and tax forms, check their schedules and available shifts, submit time off requests, adjust their personal info and more.
Bonus: this also frees you from sifting through a mountain of their sticky notes, emails and texts, and prevents any potential errors – no rekeying; no mistakes; one system of record. Sounds like a win-win, yes?
“Our student workforce definitely expects to be able to check their schedules, submit time off, and view their pay stubs from their phones. They like that access, and the Payworks module is designed to work really well on their phones.”
Italian Centre Shop
Edmonton, AB
Right person, right place, right time: super-simple scheduling and time tracking
They’ve said: “Payworks doesn’t have drag-and-drop scheduling, or holiday customization, or hours summaries, or…”
Say whaaaat? Let’s clear things up!
Our clients will be the first to tell you – Payworks’ Time Management solution actually makes time tracking and scheduling ultra-simple for both employee and employer (especially when integrated with Absence Management!). Our super-intuitive scheduler does indeed allow you to drag/drop and colour code, configure holiday calendars, view hours summaries (by scheduled shifts, employees, day and configurable views), leverage templates, create a draft as you go, and publish/unpublish at your convenience – after all, we know how quickly things can change.
It offers employee availability tracking and alerts you when shift assignments are in conflict with employee availability (or other snags that might slow down the process of creating a great schedule) to take some of the load off your shoulders. And if there are shifts to be reassigned, you can kickstart the process at the same time that you’re approving Time Off Requests by making shifts available in the “shift marketplace” (which your team can pick up in ESS). Time saved and hassle reduced: checkmark.
“Our Managers are LOVING this platform! It is super user friendly with being able to copy, paste, drag and drop. Having availability and cross referenced schedules right in your face makes it a breeze to keep everyone on track. Eliminating the need to make and update a template and generate every week, and instead just having a continuous schedule along with being able to publish when you want and work ahead in unpublish mode makes scheduling a much simpler task to accomplish in a day.”
Meridian Farm Market
Maple Ridge, BC
Tools that accountants and bookkeepers just loooooove
They’ve said: “Payworks doesn’t offer automated statutory holiday pay calculations or integrations with major accounting software.”
LOLOLOLOL nope. Let’s clear things up!
The only thing accountants and bookkeepers might love even more than Payworks’ easy-to-learn platform and trusted compliance support: when we help their busy workdays run a whole lot smoother with helpful tools!
Statutory holiday pay calculations are a breeze thanks to the calculator built right into our Time Management solution. Payworks leverages the same data used for processing payroll or approving timesheets, so our clients don’t have to consult a third party calculator or re-enter data.
Reporting can be simple and quick with our standard and configurable reporting options. And our interactive year-end checklists (and the fact that we can file directly to CRA/MRQ on our clients’ behalves) take some of the stress out of the busiest time of year. On top of it all, we play well with others, offering journal entry integrations for QuickBooks Online and other accounting solutions to eliminate rekeying errors and save a whole lot of time.
“We have been working with Payworks since 2011. As a firm in the accounting industry, we need a product that can fully service all our clients from a few employees to hundreds. Payworks stands behind their product and we can tell they care about their employees by how great their service team is. They also help us stay on top of compliance. I recommend Payworks to all businesses. Sharing good news is easy: we love Payworks, and I am confident you will love them too.”
Barney Bookkeeping
Woodstock, ON
Scalable solutions designed with businesses of all sizes in mind
They’ve said: “Payworks offers the same solutions for everyone, so they may not be able to keep pace with your growth or meet the needs of your industry.”
The kids would (apparently?) call this “cap.” Let’s clear things up!
While we’ve never forgotten our own small business roots, over the past just-about-25 years, we’ve been continuously evolving our solutions to serve Canadian businesses as they evolve right alongside us. In fact, since we opened our doors with our first Payroll solution, we’ve not only enhanced it but also added almost a dozen additional products and services to offer a complete and integrated workforce management suite to our clients.
The result? Over 40,000 clients across all industries and of all sizes, which we support with the same dedicated care regardless of their niche and whose input on our solutions we’re consistently soliciting to keep pace with their growth!
Curious to learn more? Check out our recent roundup of product enhancements – “In case you missed it: Product enhancements we’ve made to set you up for the best year yet” – and keep your eyes open for more improvements still to come.
Small business or franchise, corporate client or seasonal business, unionized team or contractors – you name it; our workforce management solutions can be configured to meet your unique needs.
“We’ve been a client of Payworks’ since 2015, and recommend their system as it’s user-friendly, easy to manage and navigate, and aligns with the needs of our business. Our CSR is friendly and readily available to help us whenever we need.”
Shareventures Portage Inc. (Tim Hortons)
Headingley, MB
If you’ve got complex questions about us – and why 98% of clients who choose Payworks choose to stay – we’ve got clear answers, and lots of ‘em! Reach out to sales@payworks.ca to explore what our tools and team can do for you (and to clear up any other myths you might have heard).
