Local support for accountants and bookkeepers – wherever you’re at!

Whether you’re an accountant or a bookkeeper, one thing’s for certain: you know that one size rarely fits all when it comes to client support. After all, your clients manage teams of all different sizes, operate in different industries and regions, and have varying levels of experience when it comes to the back end of running their business.

For us, it’s the same story! Payworks proudly supports almost 50,000 businesses all across Canada, and if we’ve learned anything over the past 25 years, it’s that their needs and preferences are unique – so it’s up to us to respond accordingly.

Finding your perfect support

When it comes to payroll service and support, we’re pleased to meet accountants and bookkeepers like you where you’re at – whether you’re looking to refer your clients to a trusted partner, share the load by handing over the keys to your clients’ payroll so we can handle it on your behalf, or somewhere in between.

Referrals? Right on!

Listen, boundaries are important – and if one of yours is that you don’t get anywhere near your clients’ payroll details, we get it! We also understand how valuable your relationships are with those clients, and that you’re not going to refer them to just anyone; you need to know they’re in good hands.

That’s why we handle your customers with care and set them up for success from the first conversation onwards! An Implementation Specialist will offer personalized training and be at their side right through their first payroll run. Then, they’ll meet the dedicated Client Service Representative who’ll serve as their on-call expert for all things payroll legislation, compliance and more.

“Trust is central to what we do, and finding a partner that shares those same values was really important for us. It’s also clear that client success is another shared value between Enkel and Payworks; the client service is phenomenal. You can introduce your client to Payworks and sleep better at night knowing that they’re well taken care of.”

• Enkel
  Vancouver, BC

Curious how these shared values, alongside scalable tools and integrations with popular accounting software, make Payworks an “all-in-one solution for the Canadian market” upon which Enkel is proud to rely? Watch the Enkel Partner Story here:

A contact, not a call centre

On the other hand, managing your clients’ payroll might just be your bread and butter! You know the everyday ins and outs; you just need tools that make it easy to manage and on-call support for those tricky outliers or technical questions.

Enter: Payworks. You’ll be assigned a Client Service Representative who’ll get to know you, your clients, and their businesses by name, helping connect you with handy (and free!) legislative resources, submitting your remittances for you, and identifying opportunities to help your workflow run even smoother.

“For 90% of my customers, I’m managing their payroll for them. In my opinion, Payworks is absolutely a superior company. Payworks is capable of taking care of everything, whether there are two employees on payroll or hundreds. And the ongoing rapport is so important to me – being treated like you’re more than just a number. Everybody is lovely, professional, knowledgeable, and quick to respond. The whole package is there with Payworks.”

• Stream Financial
  Halifax, NS

One of Payworks’ biggest standouts for Stream Financial (aside from ease of onboarding, efficiency of reporting, and integration of data)? Their relationships with Payworks’ Sales and Service team members. Find out what those connections mean to them and their business here: https://www.payworks.ca/docs/default-source/customer-stories/stream-financial-services-inc_en_aa_fin.pdf. 

Delegation? Delightful!

Maybe you’ve dug in deep on payroll in the past, but your practice is growing so quickly that you simply don’t have time for that nitty-gritty level of detail anymore. Or maybe your accounting or bookkeeping specialty has taken you in an entirely different direction!

Whatever the reason, it’s important to recognize when the time comes to move from “doing” to “approving.” And with Managed Payroll Services, Payworks is pleased to offer scalable support – whether you want to take the entire payroll process off your plate or simply receive a helping hand with the day-to-day.

Our Payroll Assist option will help you stay connected to your payroll without having to manage every detail, whereas our Payroll Complete approach allows you to completely hand off payroll processing to the pros (that’s us!). And regardless of which level you choose, we’ve got you covered with comprehensive support at every step. Explore your choices here: https://www.payworks.ca/solutions/managed-services

“I want to give a big shout out to Payworks. I feel like they are part of our staff team – always there and always ready to help within literally a few minutes of a request. They know how to calm us down and make sure payroll is done right. After all, we value our staff and want to make sure that they are well taken care of. Thanks to the whole team.”

• The Concordia Foundation
  Winnipeg, MB

Getting to know our crew

Does one of those options sound like a good fit? We thought so! But you might be wondering “who are these people, exactly?”

Well, for one thing – we’re the largest 100% Canadian owned and operated payroll company! Since we first opened our doors 25 years ago, we’ve provided high quality jobs to hundreds of Canadians from coast to coast, invested in communities across the country, and built solutions that help Canadian businesses like yours focus on what matters most.

Why you should go all-Canadian with Payworks

1. The Account Executives, Implementation Specialists and Service folks you’ll come to know and rely upon might just be your neighbours – we don’t outsource, and with offices from coast to coast, we’re here when you need us (regardless of your time zone!).
2. We’re experts in Canadian legislation (because after all, we’re managing hundreds of Canadian employees ourselves!). We partner with the National Payroll Institute for staff training, and have built our solution to help keep you compliant – whether it’s automatic overtime calculations, pre-set provincial rules, statutory holiday calculators, or otherwise.
3. We adhere to industry-leading governance policies and maintain two Canadian data centres, so your clients’ data stays within our borders. And believe it or not, that matters a lot more than you might think (including the possibility for hefty fines if data crosses the border without the appropriate safeguards in place). Plus, we annually engage external independent auditors on financial performance and a broad range of internal controls. Find out more here: Five ways accountants and bookkeepers can pick a secure partner

Yep, it’s true: hundreds of accountants and bookkeepers all across the country appreciate Payworks’ ultra-configurable suite of solutions and how easy we make it to use them (hello, multi-account sign on!). They’re also just as pleased to rely upon the team that designed, built and supports those solutions every time they reach out for help!

Find out how much easier we can make the payroll portion of your day by getting to know us here: https://www.payworks.ca/solutions/partnerships/accountants.