Customer Stories, Metropolitan Hospitality Management.

Customer Story: How Managed Payroll Services helps MHM breathe easier

Jan 26, 2026

Payworks

For over 35 years, Metropolitan Hospitality Management (MHM) has been “committed to sustainability and responsible tourism,” serving Western Canada as “a premier owner, operator and developer of a portfolio of properties… that consists of full service hotels, restaurants, and residential and commercial properties.”

In addition to their in-house team of 15+, they also manage an ever-changing and consistently-growing team of over 200 hotel, restaurant and retail staff all across British Columbia.

As MHM has grown over the years, so has the complexity of their accounting and payroll needs, as each property within their portfolio is a distinct legal entity with a unique ownership and operational structure.

Given that many of their properties are within the hospitality sector, MHM also manages a tremendous amount of seasonal employee onboarding – which means that every payroll run is likely to reflect a slightly different crew than the one before it!

As they continued scaling up their business, it became clear to MHM that they needed a real workforce management partner: someone who would support them in paying their many teams accurately and on time, handling and securely storing their always-changing employee records, and providing clear reporting to their General Managers.

MHM connected with Payworks to explore the idea of transitioning to Managed Payroll Services, which allows clients to offload payroll administration (in varying degrees) to Payworks’ in-house experts. In this team, Controller Jenny Susko found the partner she’d been looking for and upon whom she could count.

“My contact is one of Payworks’ Service Support Leads, and it feels like she and I have a common goal that we’re working together to achieve,” says Jenny. “Our brains really work the same way: ‘let’s get this cleaned up, let’s make it better, let’s find the efficiencies.’ We’re a good pair because we lean on both of our skillsets.”

To find out why Jenny would “definitely recommend Payworks in general and Managed Payroll Services in particular to any business looking for hands-on support they can rely on as their business grows,” explore Metropolitan Hospitality Management’s story here: https://www.payworks.ca/docs/metropolitan-hospitality-management.

Key topics in this article:

Innovation Business Owner Hospitality Payroll Management

These articles are produced by Payworks as an information service. They are not intended to substitute professional legal, regulatory, tax, or financial advice. Readers must rely on their own advisors, as applicable, for such advice.

Customer Story: How Managed Payroll Services helps MHM breathe easier

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